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Frontline 360°™ – is a proven approach that can provide clients with a real life evaluation of their frontline staff on brand image, relationship building, and actual sales. It can measure the effectiveness of training on actual service performance and compliance to program and product offers. The Frontline 360°™ model correlates the dimensions on which the sales staff is evaluated with acceptance of the program and product offerings. An evaluation versus competition can also be provided.
For more information contact Fran Nuzzi, Senior Vice President, Financial Services
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